1. Summary
- You can cancel at any time. There are no cancellation fees.
- Cancelling stops future renewals. You will not be charged again for that subscription.
- You keep access until the end of the period you already paid for.
- Cancelling is not a refund. To get money back, see our Refund Policy (7-day money-back guarantee).
- Uninstalling or closing the app, or simply no longer using it, does not cancel your subscription.
2. How to cancel
This policy applies to the Astelle membership and to every other Astelle subscription, operated by MIDAS GROWTH LLC. You can cancel in either of the ways below. If you are not sure which one to use, use e-mail (section 2.1): it works for every purchase.
2.1 By e-mail (any purchase)
- From the e-mail address you used to buy, write to support@astelle.cloud.
- Use the subject "Manage subscription" (or click here to open a pre-filled e-mail) and tell us you want to cancel.
- We cancel the subscription and confirm by e-mail within 2 business days.
If you bought with a different e-mail address, tell us which one so we can find your purchase.
2.2 Through the reseller that processed your order
Some purchases are processed by an authorized reseller, such as 2Checkout (Verifone), which acts as the seller (merchant) of record for that transaction. If your order was processed by a reseller, you may also cancel through that reseller, for example using the links or contact details in the reseller's order confirmation e-mail. You can still cancel by e-mail to us at any time, as described in section 2.1, and we will take care of it with the reseller.
2.3 Confirmation
We confirm every cancellation by e-mail. Please keep that confirmation. If you do not receive it within 2 business days, write to support@astelle.cloud again.
2.4 What does not cancel
Uninstalling, deleting or closing the app, removing it from your home screen, signing out or simply no longer using it does not cancel your subscription. Only the steps above do.
3. When cancellation takes effect
Cancellation stops the next renewal. To avoid the next charge, cancel before your renewal date. You keep access until the end of the period you already paid for, and then access to that subscription ends.
If a renewal was already charged before your cancellation took effect, our 7-day money-back guarantee applies to that charge: write to us within 7 days of the charge. See our Refund Policy.
4. More than one subscription
You may have more than one subscription, for example the membership and an optional add-on subscription. Each subscription is billed and cancelled separately. Cancelling one does not cancel the others, so please cancel each one you no longer want, or list them all in your e-mail to us.
5. Failed payments and reactivation
If a renewal payment fails, we, the payment provider or the authorized reseller may try again, and access to the subscription may be paused until a payment succeeds. A failed payment is not a cancellation: to stop renewals, cancel using one of the options in section 2.
If you cancelled and want to come back, write to support@astelle.cloud and we will tell you how to restart your access.
6. Changes to the membership or prices
We will tell you by e-mail at least 30 days before a new price applies to your subscription, so you can cancel before it applies if you wish. Price changes are never retroactive. See section 5.8 of our Terms of Use.
7. Consumers in the EU and UK
If you are a consumer in the EU or UK, cancelling is always free and you can do it at any time, in the same ways described above. Your right of withdrawal is described in our Refund Policy. Nothing in this policy limits any mandatory consumer rights you have under the law of your country.
8. Contact
MIDAS GROWTH LLC, Wyoming Filing ID 2026-002046265, 30 N Gould St Ste R, Sheridan, WY 82801, USA. support@astelle.cloud. See also our Terms of Use and contact page.